Shipping & Returns

Shipping

All of our products will be shipped within 2-5 business days of orders being received.

If order is placed after 3pm the following day will be considered the first day.

We ship within Canada at flat rate of $12 CAD

Refund policy

We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 14 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 14 days of making a purchase.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Shipping items

In order to return an order, you must contact us first.

Returns can be mailed to: 57-4100 Salish Drive, Vancouver, V6N 3M2, BC, Canada. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to support@gaianaturelle.ca

This document was last updated on December 23, 2020